Privacy Policy
Privacy Policy for Triple J Receptionist
Last Updated: 16/05/2026
1. Introduction
Triple J Receptionist is a trading name operated by Triple J Group Ltd. We are committed to protecting your privacy and handling your personal data responsibly and transparently.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or use our services.
2. Company Information
Triple J Group Ltd
United Kingdom
Website: www.triplejreceptionist.co.uk
Email: hello@triplejreceptionist.co.uk
3. Information We Collect
We may collect and process the following information:
Information You Provide
- Name
- Business name
- Email address
- Phone number
- Service enquiry details
- Any information submitted through forms, emails, calls, or meetings
Technical Information
- IP address
- Browser type
- Device information
- Website usage data
- Cookies and analytics information
AI Service Data
Where applicable, our AI receptionist and support systems may process:
- Customer call information
- Appointment requests
- Enquiry details
- Basic customer service conversations
We only process information necessary to deliver our services.
4. How We Use Your Information
We use your information to:
- Respond to enquiries
- Provide and manage services
- Improve our website and systems
- Communicate with clients
- Deliver AI receptionist and customer support services
- Maintain security and prevent misuse
- Meet legal and regulatory obligations
We do not sell your personal data to third parties.
5. Legal Basis for Processing
Under UK GDPR, we process personal data based on:
- Consent
- Contractual necessity
- Legitimate business interests
- Legal obligations
6. Sharing Your Information
We may share information with trusted third-party providers where necessary for:
- Website hosting
- CRM systems
- AI and automation platforms
- Communication tools
- Payment providers
- Technical support services
All third parties are expected to handle data securely and in accordance with applicable data protection laws.
7. Data Storage and Security
We take reasonable technical and organisational measures to protect your information against:
- Unauthorised access
- Loss
- Misuse
- Disclosure
- Alteration
While we take security seriously, no online system can guarantee complete security.
8. Data Retention
We retain personal data only for as long as necessary to:
- Provide services
- Meet legal obligations
- Resolve disputes
- Maintain business records
When data is no longer required, it is securely deleted or anonymised.
9. Your Rights
Under UK data protection laws, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Restrict or object to processing
- Withdraw consent
- Request data portability
To make a request, contact us at:
hello@triplejreceptionist.co.uk
10. Cookies
Our website may use cookies and analytics tools to improve user experience and website performance.
You can control or disable cookies through your browser settings.
11. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Updated versions will be published on this page with the revised date.
13. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact:
Triple J Group Ltd
Email: support@triplejreceptionist.co.uk
Website: www.triplejreceptionist.co.uk