Privacy Policy

Introduction

Triple J Receptionist is a trading name operated by Triple J Group Ltd, based in the United Kingdom. We are committed to protecting your privacy and handling your personal data responsibly and in accordance with applicable UK data protection laws.

Company Information

Information We Collect

We may collect and process the following categories of information:

Information You Provide

• Name and business name
• Email address and phone number
• Service enquiry details
• Any information submitted through forms, emails, calls or meetings

Technical Information

• IP address and browser type
• Device information
• Website usage data
• Cookies and analytics information

AI Service Data

Where applicable, our AI receptionist and support systems may process:

• Customer call information
• Appointment requests
• Enquiry details
• Basic customer service conversations

We only process information necessary to deliver our services.

How We Use Your Information

We use your information to:

• Respond to enquiries and provide and manage services
• Improve our website and systems
• Communicate with clients
• Deliver AI receptionist and customer support services
• Maintain security and prevent misuse
• Meet legal and regulatory obligations

We do not sell your personal data to third parties.

Legal Basis for Processing

Under UK GDPR, we process personal data based on the following lawful bases:

• Consent — where you have given us clear permission to process your data
• Contractual necessity — where processing is required to fulfil a contract
• Legitimate business interests — where we have a genuine business reason
• Legal obligations — where we are required to comply with the law

Sharing Your Information

We may share information with trusted third-party providers where necessary for the delivery of our services, including:

• Website hosting and CRM systems
• AI and automation platforms
• Communication tools and payment providers
• Technical support services

All third parties are expected to handle data securely and in accordance with applicable data protection laws.

Data Storage and Security

We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, misuse, disclosure and alteration. While we take security seriously, no online system can guarantee complete security.

Data Retention

We retain personal data only for as long as necessary to provide services, meet legal obligations, resolve disputes and maintain business records. When data is no longer required, it is securely deleted or anonymised.

Your Rights

Under UK data protection laws, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Restrict or object to processing
• Withdraw consent at any time
• Request data portability

To make a request, contact us at: support@triplejreceptionist.co.uk

Cookies

Our website may use cookies and analytics tools to improve user experience and website performance. You can control or disable cookies through your browser settings. For full details see our Cookie Policy.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updated versions will be published on this page with the revised date.

Contact Us

If you have any questions about this Privacy Policy or your personal data, please get in touch.